Pricing

A plan for every size of business.

Choose the modules you need; your plan sets how many and how much you can use. Contacts, team, payments, integrations and the Lía assistant are always included.

Essential

To get started with the modules you use most.

€47/month

Paid monthly · + VAT

5 modules of your choice

10 team members

2,000 AI credits a month

500 AI conversations a month

2,000 campaign emails a month

1,000 WhatsApp campaign sends a month

2,000 contacts

5 GB of storage

20 signed documents a month

  • Contacts, team, payments and integrations, always included
  • Lía, your assistant, always included
  • Extra module for €9 a month
  • Support from your AI assistant

Pro

Recommended

For businesses with a team that sell across several channels.

€93/month

Paid monthly · + VAT

10 modules of your choice

20 team members

6,000 AI credits a month

1,500 AI conversations a month

10,000 campaign emails a month

5,000 WhatsApp campaign sends a month

10,000 contacts

20 GB of storage

75 signed documents a month

  • Everything in Essential
  • Conversations shared across the team
  • Extra module for €9 a month
  • Email support

Business

The whole platform for large teams and several locations.

€175/month

Paid monthly · + VAT

Every module

50 team members

15,000 AI credits a month

4,000 AI conversations a month

30,000 campaign emails a month

15,000 WhatsApp campaign sends a month

50,000 contacts

100 GB of storage

250 signed documents a month

  • Everything in Pro
  • Several locations, each with its calendar and team
  • Guided onboarding
  • Priority support

Enterprise

Your own platform: your domain and your brand, limits set for you, pay-as-you-go if you prefer.

Let's talk

Prepaid or postpaid, based on your volume

Modules and limits set for you

Prepaid or postpaid

Pay-as-you-go if you prefer

  • Your own platform
  • With your domain and your brand
  • Integrations and flows built for you
  • Training for your team
  • A dedicated contact for your account

Extra module

Need one more module? Add it on its own without moving up a plan. It's added to your bill, uses your plan's limits and you can remove it whenever you like.

€9/month

or €90 a year + VAT

Free 7-day trial, no credit card, cancel anytime. Missing a module? Add it on its own for €9 a month.

Choose your modules

Tick what you need and see what it costs.

It works the same on every plan: you choose your modules and your plan sets how many fit. Go over and each extra module costs €9 a month.

Marketing & sales
Web
Work & automation
Analytics & commerce
Training

Always included, not counted as a module: contacts, team, payments, integrations and Lía.

How it works

Paying for Twilbox is this simple.

No small print: try it, choose, and change whenever you like.

1

Try it free for 7 days

Create your account without a card, choose your modules and use them from day one.

2

Choose a plan and how to pay

Essential with 5 modules, Pro with 10 or Business with all of them, monthly or yearly with two months free. If you want your own platform, talk to sales.

3

Change whenever you like

Change plan or modules from your account, with no lock-in. Missing a module? Add it on its own for €9 a month.

Modules

Choose the modules you need.

Essential lets you choose 5, Pro 10 and Business has them all. Here are some of the most used.

Message inboxWhatsApp, Instagram and Messenger together
Email inboxAll your email, in one place
Scheduling & bookingsAppointments, reminders, confirmation and waiting list
AutomationsThe repetitive stuff, on autopilot
AI agentsLook after your customers for you
Email marketingCampaigns and email sequences
WhatsApp campaignsMessages to your lists
CRM & sales pipelineEvery customer with their full history
AI analyticsAsk a question, get an answer
AI websiteYour website, built from your Google listing
Projects & tasksBoards for your team
FormsCapture leads straight into your CRM

Always included

On every plan, and it doesn't count as a module.

ContactsYour customer base
TeamPeople and access
PaymentsGet paid by your customers
IntegrationsConnect your tools
Lía, your assistantHelps you set up and answers your questions

Comparison

What changes from one plan to the next.

LimitEssentialProBusinessEnterprise
Price
Monthly€47/month€93/month€175/monthCustom
Yearly (2 months free)€470 a year€930 a year€1,750 a yearCustom
Modules
Modules of your choice510AllCustom
Extra module€9/month€9/monthIncludedCustom
Contacts, team, payments, integrations and Lía
Usage limits
Team membersModule: Always included102050Custom
AI credits per month

What are AI credits?

Your assistant doesn't only talk to your customers: it also works behind the scenes and helps you. It sorts and answers emails, summarises calls, scores deals, prepares campaigns and answers your questions in the chat. Each of those tasks uses AI and uses credits depending on its size. Conversations with your customers are separate, with their own limit.

Uses credits

  • Chatting with Lía: answering your questions, helping you set things up or trying out ideas1 credit per reply
  • Sort, tag or assign an email1 credit
  • Suggest or draft a reply to an email2 credits
  • Summarise a conversation or a call in the CRM2 credits
  • Score a deal in sales intelligence3 credits
  • Answer a question in AI analytics5 credits
  • Prepare a campaign, a list or an automation10 credits

Doesn't use credits

  • Conversations with your customers, which have their own limit
  • Anything you or your team do by hand

How many do I need?

A business that gets 30 emails a day and lets the AI sort them uses about 660 credits a month (30 × 22 days). Add 40 summaries (80), 20 analytics questions (100) and around 100 chats with Lía to set things up or ask questions (100), and it's about 940: Essential is enough.

Why does chatting with Lía count? Because each of her replies uses AI, just like when she works for you. A normal question costs very little, and measuring it this way lets us keep every plan at a good price.

We warn you at 80%. If you reach 100%, those tasks pause until next month and you do them yourself, or you add a pack.

Module: Lía and AI modules
2,0006,00015,000Custom
AI conversations per month

What is an AI conversation?

It's each person your AI assistant handles: everything said within 24 hours counts as one, however many messages they send. Your team's replies don't count: it only counts when the AI answers for you.

Counts as a conversation

Lía

Someone writes to you on WhatsApp, Instagram, Messenger or your website and your AI assistant replies

Lía

Your assistant helps that person again on another day: a new 24-hour conversation starts

Doesn't count

Your team replies by hand, without the AI

A contact gets a campaign and doesn't reply

A saved contact you don't talk to all month

How do I work out how many I need?

October

  • Laura wrote to you · the AI replied+1
  • Pedro wrote to you · your team replied+0
  • Ana got the campaign · no reply+0
Need more?Add a pack

Think about how many people the AI handles on a normal day and multiply by the days you open each month.

For example, if the AI handles 20 people a day and you open 26 days, that's about 520 conversations a month (20 × 26 = 520): Essential is enough.

We warn you at 80%. If you reach 100%, messages keep arriving in your inbox so you can answer them yourself: none are lost.

Module: AI agents
5001,5004,000Custom
Campaign emails per monthModule: Email marketing2,00010,00030,000Custom
WhatsApp campaign sends per month

What is a WhatsApp campaign send?

Talking to your customers on WhatsApp doesn't count towards this limit: what they write and what you reply never counts. The limit is only for marketing messages sent from Twilbox without the customer writing to you first.

Counts as a send

  • Each message of a campaign to a list: a campaign to 300 contacts is 300 sends
  • Each marketing message an automation sends, such as an invitation to come back

Doesn't count

  • Messages your customers send you
  • Your replies and your assistant's within a conversation
  • Appointment reminders and confirmations
  • Instagram and Messenger messages

How many do I need?

If you send one campaign a month to 600 contacts and an invitation to come back to 200, that's 800 sends: Essential is enough.

Campaign sends follow WhatsApp Business rates.

Module: WhatsApp campaigns
1,0005,00015,000Custom
Saved contactsModule: Always included2,00010,00050,000Custom
StorageModule: All5 GB20 GB100 GBCustom
WorkspacesModule: All113Custom
AI agentsModule: AI agents1310Custom
WhatsApp numbersModule: Inbox125Custom
Smart outreach mailboxesModule: Smart outreach1310Custom
Smart outreach emails per monthModule: Smart outreach1,0005,00020,000Custom
CRM pipelinesModule: CRM & pipelines2520Custom
Locations or calendarsModule: Scheduling & bookings1310Custom
Published websitesModule: Websites & blog1310Custom
ProjectsModule: Projects & tasks1050200Custom
Automation runs per monthModule: Automations1,0005,00020,000Custom
DatabasesModule: Databases31050Custom
FormsModule: Forms520100Custom
WhiteboardsModule: Whiteboards520100Custom
Signed documents a month

How do documents count?

Creating and sending documents is part of your plan. Only two things count: each document your client finishes signing and each new template you create. Sending documents from your templates doesn’t count: you can send the same proposal to a hundred clients.

Counts

  • Each document signed by all parties1 document
  • Each new template: proposal, quote, contract…1 template

Doesn’t count

  • Sending documents from your templates, to as many clients as you like
  • Documents sent only to be read
  • Reminders, resends and the document verifier
  • Editing or duplicating a template you already have

What if I go over?

Nothing is blocked. Each extra signed document costs €0.40 and each extra template €1, added to your monthly invoice.

Viafirma and other platforms charge around €1 per signed document.

Module: Documents & e-signature
2075250Custom
Document templates created a monthModule: Documents & e-signature51540Custom
Courses, workshops and resourcesModule: Courses & workshops320100Custom
Students and followersModule: Courses & workshops5002,00010,000Custom
Support and onboarding
SupportAI assistantAssistant + emailPriorityDedicated contact
OnboardingWith your assistantWith your assistantGuidedGuided + training
Custom integrations and flows———
Your domain and your brand———

Prices exclude VAT. Choose the modules you need; your plan sets how many and how much you can use. Each limit only applies if its module is active, and monthly limits reset every month.

What costs extra

Only what's charged each time it's used.

Everything else is part of your plan.

Extra module

Need one more module? Add it on its own for €9 a month without moving up a plan.

WhatsApp campaign messages

Messages you send to your lists follow WhatsApp Business rates.

Extra packs

If you go over your conversations, AI credits or sends and don't want to change plan, add a pack.

Frequently asked questions

What people usually ask.

You choose the modules you need; your plan sets how many and how much you can use. Essential includes 5 of your choice, Pro 10 and Business all of them. Contacts, team, payments, integrations and the Lía assistant are always there and don't count as modules. You can change your modules from your account.

Start free today.

7 days, no credit card.