Your channels, together
WhatsApp through Meta's official connection, Instagram and Messenger in one list. You see who's writing, on which channel and how long they've been waiting, without jumping between apps.
Message inbox
All your messages, in one inbox.
WhatsApp, Messenger, and Instagram direct messages and comments all land in the same place. Lía, your AI assistant, replies right away and your team shares out the rest, so nobody is left without an answer.
Inbox
All5 new
LR
Laura Ríos23:15Any availability tomorrow morning?Assigned to Marta
Laura Ríos23:15Any availability tomorrow morning?Assigned to MartaJP
@julia.pz22:40“Price?” on your postComment
@julia.pz22:40“Price?” on your postCommentAM
Andrés Mora21:10Thanks, Thursday at 5 then
Andrés Mora21:10Thanks, Thursday at 5 thenCSCarmen Soto20:55Reminder confirmed
Carmen Soto20:55Reminder confirmedDV@dani.vegaYesterdayDo you do teeth whitening?
@dani.vegaYesterdayDo you do teeth whitening?Laura RíosWhatsApp · new customerMartaHi, do you have anything free tomorrow morning for a cleaning?
Answered by AI · 23:14Hi Laura. Tomorrow I have 10:00 and 11:30 free. Which works better for you?
10 is perfect
Dental cleaningTomorrow · 10:00Confirmed
Type a reply or let the AI answer…
No one is left without a reply. First reply in seconds.
No manual setup
Lía learns your business in a single conversation.
Tell Lía your hours, services and prices in your own words. She asks you one question and gets your channels ready to reply. You review it and switch it on.
- Replies with your hours, services and prices
- Your usual tone, friendly or more formal
- When to hand the chat over to you or your team
LíaYour AI assistant in Twilbox
We're a hair salon, open 10 am to 8 pm, and a cut is €18. Please reply on WhatsApp and Instagram.
When would you rather step in yourself: colour quotes, complaints, anything else?
Colour quotes and complaints, I'll handle those.
Done. Your replies are all set up:
- Your salon's hours, services and prices
- Replies for WhatsApp and Instagram
- A friendly, relaxed tone
- Colour and complaints handed to you
< 1 min
to first reply, with Lía switched on
24/7
service, even at night and on holidays
3 in 1
channels in a single inbox
Indicative figures: estimates of the expected improvement, which depend on each business's volume, sector and setup.
What's included
Everything you need to never miss a message.
An inbox built for businesses that serve customers on several channels at once, with or without a team.
Comments that turn into customers
Comments on your Instagram posts land in the inbox. You can reply to them automatically and send a private message to whoever commented to keep the conversation going.
Lía replies for you
Your AI assistant answers with your business's information and tone: opening hours, prices, services. When a person is needed, it hands over the conversation with all the context.
Your team, well organized
Whoever manages the account assigns conversations and each person takes their own. Everyone knows what's handled and what's pending, and no customer gets answered twice.
Internal notes
Leave notes inside the conversation that only your team can see: what the customer asked for, what's pending or who should take it.
Every conversation on the customer's record
Everything that's said is saved to the customer's record in the CRM, next to their appointments and history. Whoever helps them next knows what it's about.
How it works
Up and running in three steps.
01
Connect your channels
Link WhatsApp, Instagram and Messenger from your account in a few minutes. If you get stuck, Lía walks you through it.
02
Tell Lía about your business
Explain your services, prices and hours, and how you want it to talk. You decide when it replies on its own and when it lets you know.
03
Handle everything in one place
Messages come into the inbox, Lía answers the usual questions and your team takes care of whatever needs a person.
Connections
Your channels and the rest of Twilbox, working together.
The inbox receives what comes in through your social and messaging channels, and what happens there shows up in your calendar, your CRM and your automations.
WhatsAppMeta's official connection for your business number.InstagramDirect messages and comments on your posts.MessengerConversations with your business on Messenger.Scheduling & bookingsLía offers real free slots and books the appointment from the chat.
CRM & sales pipelineEvery conversation linked to the contact's record.
AutomationsAn incoming message can start a follow-up.
Before and after
From everyone's own phone to a shared inbox.
Without Twilbox
With Twilbox
Without Twilbox: Each channel lives in a different app and messages get lost between them.
With Twilbox: All channels in one inbox, sorted by who has been waiting longest.
Without Twilbox: Messages sent at night get answered the next day, after the customer has already asked elsewhere.
With Twilbox: Lía replies right away, at any hour, with your business's information.
Without Twilbox: Two people answer the same customer, or nobody does.
With Twilbox: Every conversation has someone assigned, and the whole team can see it.
Without Twilbox: Instagram comments go unanswered.
With Twilbox: Comments get an automatic reply and the conversation continues in private.
Without Twilbox: Nobody remembers what was discussed with the customer last time.
With Twilbox: The full history is on their record, one click away.
Who it's for
For any business, with one channel or all of them.
Clinics and health centers
Patients ask on WhatsApp at any hour. Lía replies, offers an appointment and the front desk keeps whatever needs a person.
Shops that sell on social media
Every “price?” comment gets an instant reply and a private message to close the sale.
Firms and professional services
Each inquiry reaches the right person, with internal notes and the customer's history at hand.
It works for every kind of business
- Freelancers and independent professionals
- Lawyers and law firms
- Dental clinics
- Physiotherapists
- Psychologists
- Beauty salons
- Hairdressers and barbers
- Gyms and yoga studios
- Training academies
- Schools
- Vets
- Estate agents
- Accountants and advisers
- Insurance brokers
- Online shops
- Local shops
- Restaurants and cafés
- Hotels and holiday lets
- Car repair garages
- Builders and installers
- Marketing agencies
- Coaches and trainers
- Photographers
- Event planners
FAQ
What people usually ask.
WhatsApp, Instagram (direct messages and comments on your posts) and Messenger. WhatsApp connects through Meta's official route, so your number stays protected and works within its rules.
Only if you want it to. You can let it always reply, only outside business hours or only to certain questions. When something needs a person, it hands you the conversation with the context, so you don't have to ask again.
Yes. Whoever manages the account assigns conversations and each person can take their own. Everyone sees what's being handled, and internal notes are only visible to your team.
They arrive in the inbox like any other conversation. You can set up automatic replies and also have a private message sent to whoever commented, so you can keep talking.
On the customer's record in Twilbox's CRM, together with their appointments and history. That way anyone on your team knows what was discussed, even if they didn't handle it the first time.
Make sure no customer goes unanswered.
Connect your channels today and let Lía help you from day one. 7 days free, no credit card.