One inbox or thirty, in one place
Connect your usual address or your team's mailboxes. Read and answer everything from the same place.
Email inbox
Your email, sorted and answered.
Whether you have one address or thirty inboxes, you read and answer everything from one place. Lía, your AI assistant, sorts it by priority, helps you write and, if you let her, replies for you.
Unified inbox Search
Mailboxes
Sales12
Support8
Admin3
Logistics5
Camila Restrepo9:24
Quote for 50 licenses
Urgent AI
Andrés Mejía9:02
Signed contract attached
Resolved
Laura Gómez8:47
Question about order #4821
Assigned AI
Diego TorresYesterday
Thanks for the support
Resolved
Automatically assigned by AI
No manual setup
Your inbox in order, without touching a single setting.
Whether you have one mailbox or several, tell Lía what comes in and what's urgent. She sets up the labels, priorities and replies, and you decide what she can answer on her own.
- Labels and priorities for one or more mailboxes
- Automatic replies only where you allow them
- Drafts in your tone so you reply sooner
LíaYour AI assistant in Twilbox
I run a small office and get new enquiries, client questions and loads of promotional email. Help me sort it.
What's most urgent for you, and is there anything I can answer on my own?
New enquiries are urgent. You can answer questions about opening hours.
Done. Your inbox is in order:
- Labels: new enquiry, client, promotions
- New enquiries always at the top
- Automatic reply to opening-hours questions
- Drafts in your tone for everything else
1
inbox for one address or thirty
up to −40%
time spent sorting email
up to −30%
time spent writing replies
Indicative figures: estimates of the expected improvement, depending on volume and how you set up your inbox.
What's included
Everything it does for your email.
It works just as well for someone with one address as for a team with thirty inboxes: Lía does the heavy lifting either way.
Lía replies for you
If you let her, she answers the usual questions in your tone and with your details, at any hour. You decide what she can and can't reply to.
Writing assistant
She writes the reply with you: suggests a draft, improves it, changes the tone or shortens it. You review it and send it.
Suggested replies
For every email she leaves a ready reply, based on what you've already discussed with that customer.
Your email, by priority
Lía reads what comes in and orders it by urgency, arrival time and type of customer, so you answer what matters first.
Automatic tags
She tags each contact by how often they write, what they ask for and how they reply, so you know who you're dealing with before opening the email.
Sharing if you work as a team
When there are several of you, each email reaches the right person, with no forwarding.
Traceability of every reply
Who answered, what and when, and what's still pending. Follow-up reminds you of anything left unanswered.
Every email in the customer's record
Emails stay linked to the contact in the CRM, alongside their messages and appointments.
How it works
Your email in order in three steps.
Connect your email
One address or all of them, as they are. You don't change email: only where you read it.
Tell Lía how you work
Your tone, what's urgent and what she can answer on her own. If you have a team, who handles what too.
Answer what matters
Open an inbox sorted by priority with replies ready. Lía answers what you allow and keeps a record of everything.
Connections
Your usual addresses, connected to your business.
You don't change email: connect the one you already use, or all of them, and link it to your contacts.
Your email inboxesConnect your own mailboxes, with their usual addresses.
CRM and pipelinesEvery email stays in the contact's record, with its history.
Address bookWhen you write, recipients appear as soon as you type their name.
Before and after
From a messy inbox to an inbox that's up to date.
Without Twilbox
With Twilbox
Without Twilbox: Emails in no order: urgent ones mixed in with everything else.
With Twilbox: One inbox sorted by priority, with what matters on top.
Without Twilbox: Every reply is written from scratch.
With Twilbox: Lía suggests the reply or writes it with you.
Without Twilbox: The same questions eat up your morning.
With Twilbox: Lía answers the ones you allow on her own, at any hour.
Without Twilbox: An important email gets buried and nobody replies.
With Twilbox: Follow-up puts it back in front of you.
Without Twilbox: You don't know who replied, what or when.
With Twilbox: Every reply is recorded in the customer's record.
Who it's for
From a single address to thirty inboxes.
Independent professionals
One address and little time: Lía sorts what comes in, drafts your replies and answers the usual questions on her own.
Small businesses
Two or three addresses (info, orders, bookings) in one inbox, with urgent emails on top and each customer with their history.
Teams with many inboxes
Twenty, thirty inboxes or more: each email reaches the right person, with priority, sharing and a record of who replied.
It works for every kind of business
- Freelancers and independent professionals
- Lawyers and law firms
- Dental clinics
- Physiotherapists
- Psychologists
- Beauty salons
- Hairdressers and barbers
- Gyms and yoga studios
- Training academies
- Schools
- Vets
- Estate agents
- Accountants and advisers
- Insurance brokers
- Online shops
- Local shops
- Restaurants and cafés
- Hotels and holiday lets
- Car repair garages
- Builders and installers
- Marketing agencies
- Coaches and trainers
- Photographers
- Event planners
FAQ
What people usually ask.
Yes. It's just as useful with a single inbox: Lía sorts what comes in, helps you write and answers what you allow. If you add more inboxes or people later, they join the same inbox.
No. You connect the email you already use and it keeps working as before. Twilbox just brings it into one screen and helps you manage it.
Only if you want her to. You can let her answer the questions you choose, have her suggest a reply for you to review, or have her help you write it. Everything she sends is recorded.
She looks at how urgent the message is, when it arrived, the type of customer and their history, together with the rules you give her. If something doesn't fit, you change it.
You connect your own mailboxes: yours and your team's, always in the same inbox.
Your email, up to date and in order.
Connect your email, one address or all of them, and let Lía sort it and help you reply. 7 days free, no card.