Your AI agent takes the order
It understands what the customer wants, matches it to your catalog, adds up the total and asks for any missing details. Every order is saved with its number, a summary and the conversation it came from.
Orders and payments · optional add-on
Your customers order on WhatsApp and the order writes itself down.
Orders and payments is the Twilbox add-on for selling over chat: your AI agent knows your catalog, takes the order, confirms whether it's for pickup or delivery, sends your payment method and logs the order with its number and status. All you do is prepare it.
Carlos RuizAI agentHi! I'd like 2 margherita pizzas and a Caesar salad for 9 pm
Done, Carlos! That's €29.50. Pickup or delivery?
Deliver to 12 Luna Street, please
Got it. Here's your payment link. Once you've paid, send me the receipt.
Order #128
today, 8:14 pm2 × Margherita pizza€21.00
1 × Caesar salad€8.50
Total€29.50
Delivery · 9:00 pm Receipt received
- Taken
- Awaiting payment
- Paid
- Preparing
- Shipped
- Delivered
No manual setup
Hand Lía your menu and your agent starts taking orders.
Tell her what you sell, how you deliver and how you get paid, and your assistant sets up the catalog and the agent's rules. You check it before switching it on.
- Loads your catalog with prices and categories
- Sets up pickup, delivery and payment methods
- Gets your payment reminders ready
LíaYour AI assistant in Twilbox
I run a pizzeria and want the agent to take orders on WhatsApp.
Great. Do you deliver, or is it pickup only?
Both. They pay by bank transfer or on delivery.
Done. Here's what I've set up:
- Catalog with 18 products in 4 categories
- Pickup and delivery with address and time
- Payment by transfer or cash on delivery
- A reminder if payment is still pending
24/7
orders taken even when you're not watching your phone
6
statuses per order, from “taken” to “delivered”
2
automatic payment reminders at most, so nobody feels pestered
Figures for the add-on as it works today. Reminders are sent with an approved WhatsApp template, every 6 hours by default.
What's included
From “can I get…?” to order delivered.
Built for businesses that already sell on WhatsApp and jot orders down by hand in a notebook or a group chat.
A catalog for the agent
Products with a SKU, category, photo and price (or a guide price, like “from €12”). If you track stock, the agent can mention it.
Pickup or delivery
The agent asks whether the customer will pick it up or wants it delivered, and notes the address and preferred time.
The payment method you already use
Your payment link, bank transfer or cash on delivery. The customer can send proof of payment in the chat and the order shows it.
Payment reminders
If an order is still unpaid, Twilbox reminds the customer with an approved WhatsApp template: every 6 hours and no more than twice, by default.
Statuses and customer record
Taken, awaiting payment, paid, being prepared, shipped and delivered (or canceled). Every change is logged and the customer is saved in your CRM.
How it works
A WhatsApp order, without writing anything down.
01
The customer messages you
“I'd like two margheritas and a salad for nine.” Your agent understands it and matches it to your catalog.
02
The agent takes the order
It confirms the items and the total, asks if it's for pickup or delivery and notes the address and time.
03
You get paid and prepare it
The customer receives your payment method, sends proof of payment and you move the order through its statuses until it's delivered.
Connections
Every order, right where it belongs.
The order comes out of the conversation and stays linked to it and to the customer.
WhatsAppThe channel your customers already order on. The agent replies and takes the order in the same conversation.Omnichannel inboxYour team sees the conversation and can step in at any time.
AI agentsThe order is taken by the agent that already answers your customers, with your catalog and your rules.
CRMEvery order is linked to the customer's record, with its history.
Your payment linkThe agent sends the payment link you already use, or your bank transfer details.
WhatsApp templatesPayment reminders go out with an approved template, even after more than 24 hours.
Before and after
From orders scribbled in a notebook to orders that write themselves down.
Without Twilbox
With Twilbox
Without Twilbox: You answer every order by hand and, if you're busy, the customer waits or leaves.
With Twilbox: Your AI agent takes the order right away, at any hour.
Without Twilbox: You copy the order from the chat into a notebook or group and sometimes get it wrong.
With Twilbox: The order is logged with its items, the total and the conversation.
Without Twilbox: You have to ask each customer, one by one, whether they've paid.
With Twilbox: The customer sends proof of payment in the chat and unpaid orders get a reminder.
Without Twilbox: You don't know which orders are being prepared and which have gone out.
With Twilbox: Every order has its status and a history of changes.
Without Twilbox: Your customers' details get lost in your phone.
With Twilbox: Every customer is saved in your CRM with all their orders.
Who it's for
For any business that already sells over chat.
Restaurants and takeout
Pickup or delivery orders, with the time and address noted, without tying anyone to the phone.
Shops and retailers
Your catalog in the chat: the customer asks, the agent answers with prices and a photo, and takes the order.
Bakeries, florists and made-to-order
Custom cakes, bouquets or hampers, paid in advance, with a reminder if the customer forgets.
It works for every kind of business
- Freelancers and independent professionals
- Lawyers and law firms
- Dental clinics
- Physiotherapists
- Psychologists
- Beauty salons
- Hairdressers and barbers
- Gyms and yoga studios
- Training academies
- Schools
- Vets
- Estate agents
- Accountants and advisers
- Insurance brokers
- Online shops
- Local shops
- Restaurants and cafés
- Hotels and holiday lets
- Car repair garages
- Builders and installers
- Marketing agencies
- Coaches and trainers
- Photographers
- Event planners
Optional add-on
Orders and payments, in three sizes.
You pay based on the orders you get each month. If your business grows, you move up a size.
Basic
€15/mo
or €150 per year (2 months free)
100 orders a month
Team
€39/mo
or €390 per year (2 months free)
1,000 orders a month
Business
€79/mo
or €790 per year (2 months free)
Unlimited orders
Purchased separately from the plan, with any plan or without one, and your whole team uses it: no per-user fees. Move up or down a size whenever you like. Prices exclude VAT.
FAQ
What people usually ask.
It's an optional add-on that lets your AI agent take orders on WhatsApp using your product catalog. Every order is saved with its number, items, total, whether it's for pickup or delivery, the payment method and its status, linked to the conversation and the customer's record.
With the payment method you already use: your own payment link, bank transfer or cash on delivery. The agent sends it to the customer, the customer can send proof of payment in the chat and the order moves to “paid” when you confirm it. If the payment is still pending, Twilbox sends a reminder with an approved WhatsApp template.
Taken, awaiting payment, paid, being prepared, shipped and delivered, or canceled. An order can only move to the next status that makes sense, and every change is logged in the order's history.
Yes, the agent takes orders from your catalog: products with a SKU, category, photo and price, or a guide price. If you like, you can add stock levels so the agent can mention them.
Yes: orders are taken by a Twilbox AI agent in the conversation. AI agents come with the plans that include AI credits (Crece, Escala and Empresa). See how it works on the AI assistant page.
Yes. It's an optional add-on you attach to your plan in three sizes: Basic (100 orders a month), Team (1,000 orders a month) and Business (unlimited orders). There are no per-user fees. You'll find the prices on this page and on the pricing page.
Your next order, logged on its own.
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