Privacy Policy
Last updated: June 2026
1. Data controller
Twilbox is responsible for processing the personal data described in this policy. For any privacy matter you can reach us at admin@twilbox.com.
2. Data we collect
We collect the data you give us when you contact us or use our services (such as name, email, phone and company), together with technical browsing data needed for the site to work.
3. Data obtained through connected platforms (Meta, Google and others)
When you connect an account such as Meta (Facebook, Instagram, WhatsApp Business), Google or others, we access only the information needed to provide the features you enable: your list of pages, messages and comments, form leads, WhatsApp Business numbers, ad-account metrics and basic profile information. We do not request data unrelated to the service.
4. How we use your data
We use your data to deliver the service (unified inbox, CRM, marketing and analytics), respond to your requests and improve the platform. Data obtained from Meta and other platforms is used solely to provide the functionality you connected. We never sell your data or use it to train artificial-intelligence models.
5. Sharing and external providers
We do not sell your personal data. We share it only with infrastructure providers strictly necessary to run the service, under confidentiality obligations. Data obtained through Meta is handled in accordance with the Meta Platform Terms and is not shared except to provide the service you requested.
6. Data retention
We keep your data for as long as your account is active or as needed to provide the service. When you disconnect a platform or request deletion, we remove the associated data except where the law requires us to keep it.
7. Security
We apply encryption in transit and at rest, access controls and automatic backups. Your data runs on private, isolated instances.
8. Your rights
You can request access, rectification, portability or deletion of your personal data at any time by writing to admin@twilbox.com. If you are in the European Union, you also hold the rights granted by the GDPR.
9. Deleting your data
You can delete the data obtained through Meta at any time by going to Integrations and disconnecting Meta, which revokes the permissions and removes the synced data. You can also request full deletion following the instructions on our data deletion page: https://www.twilbox.com/en/data-deletion.
10. Cookies, changes and contact
We use cookies that are necessary for the site to work and, where applicable, for analytics. We may update this policy and will publish any changes on this page. For any question, contact us at admin@twilbox.com.