Night-time bookings, confirmed by morning
Patients write when they can, often at night. The AI replies, offers free slots and books the appointment.
- Instant replies on WhatsApp
- Appointment booked from the chat
- Reminder 24 hours before
Use cases
How they work with Twilbox every day.
Businesses that serve customers on WhatsApp, Instagram and Messenger and work by appointment. This is what their day looks like when the repetitive stuff takes care of itself.
Clinics & healthcare
Less time on the phone at reception and fewer patients who don't show up.
Check-ups nobody forgets
When a check-up is due, the patient gets a reminder with a link to book.
- Automatic reminder when it's time to come back
- Booking with one link
- Follow-up if they didn't book
Sessions and follow-up for every patient
Every patient's history, appointments and messages, all in one record.
- Patient history in the CRM
- A reminder for every session
- Deposit taken at booking, if you want
A front desk that never gets swamped
The usual questions — price, opening hours, address — are answered by the AI. Your team handles what needs a person.
- Common questions answered automatically
- Conversations shared across the team
- Nothing left unanswered
Vets
Vaccine and appointment reminders without calling anyone one by one.
Vaccines up to date without calling anyone
When a vaccine is due, the family gets a WhatsApp reminder with a link to book.
- Vaccine and deworming reminders
- Booking from the same message
- Automatic confirmation
After-hours messages, handled
If they write at night, the AI replies, takes the details and books the first available slot. If it looks urgent, it alerts your team.
- Replies at any hour
- Pet details saved in their record
- Alerts your team when needed
Beauty & wellness
Your calendar fills itself while you work.
Instagram bookings without putting down the scissors
Customers send a direct message. The AI offers them times and completes the booking.
- Bookings via Instagram and WhatsApp
- A calendar for each professional, with no double bookings
- Reminder before the appointment
Every treatment with its own follow-up
After each session, the aftercare message goes out and, 30 days later, an invitation to come back.
- Automatic follow-up message
- Invitation to come back at the right time
- Campaigns to your customers whenever you like
Firms & professionals
Less time on the phone and more time on your cases.
The first consultation, screened and booked
The AI asks the right questions, summarizes the case and puts the consultation in your calendar.
- Screening questions based on your criteria
- Case summary before the appointment
- Appointment in your Google Calendar
Every client with their history
Everything discussed on WhatsApp, Instagram or email is saved in the client's record.
- Full history in the CRM
- Notes and tasks for each client
- Proposals and document signing
Your business, from your phone
Reply, book and check what's happened from your phone, wherever you are.
- Inbox and calendar on your phone
- Alerts for what matters
- The AI keeps answering when you can't
Retail & restaurants
Orders and bookings that come in by chat, without losing a single one.
WhatsApp orders, without losing a single one
Every order lands in the inbox with the customer already saved, ready for follow-up.
- Orders and questions in one inbox
- Customer saved automatically
- Campaigns to your customer list
Table bookings from the chat
The AI answers questions about the menu and opening hours, and notes down the booking with its reminder.
- Bookings via WhatsApp and Instagram
- Reminder before the booking
- Answers to the usual questions
Teams
When you have a team, every conversation has someone in charge.
Every conversation, with someone responsible
Conversations are shared out across the team and each one has someone in charge.
- Conversation assignment
- Internal notes
- Shared history
Team tasks and projects
Boards to organize the work, with owners and due dates.
- Boards, lists and calendar
- Owners and due dates
- All alongside your customers
Several locations, one account
Each location with its own calendar and team, and you seeing it all.
- Calendar per location
- Team per location
- One view of the whole business
Your business can work like this too.
7 days free, no credit card, cancel anytime.
Illustrative images for each type of business.