Does Lía reply to every message on its own?

Only if you want it to. You can let it always reply, only outside business hours or only to certain questions. When something needs a person, it hands you the conversation with the context, so you don't have to ask again.

Can I share out conversations among my team?

Yes. Whoever manages the account assigns conversations and each person can take their own. Everyone sees what's being handled, and internal notes are only visible to your team.

What happens with comments on my posts?

They arrive in the inbox like any other conversation. You can set up automatic replies and also have a private message sent to whoever commented, so you can keep talking.

Where is everything that's said stored?

On the customer's record in Twilbox's CRM, together with their appointments and history. That way anyone on your team knows what was discussed, even if they didn't handle it the first time.

Message inbox

All your messages, in one inbox.

Q: Which channels can I connect to the inbox?

WhatsApp, Instagram (direct messages and comments on your posts) and Messenger. WhatsApp connects through Meta's official route, so your number stays protected and works within its rules.

WhatsApp, Messenger, and Instagram direct messages and comments all land in the same place. Lía, your AI assistant, replies right away and your team shares out the rest, so nobody is left without an answer.

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Inbox

All5 new

Laura Ríos23:15Any availability tomorrow morning?Assigned to Marta

@julia.pz22:40“Price?” on your postComment

Andrés Mora21:10Thanks, Thursday at 5 then

Carmen Soto20:55Reminder confirmed

@dani.vegaYesterdayDo you do teeth whitening?

Laura RíosWhatsApp · new customerMarta

Hi, do you have anything free tomorrow morning for a cleaning?

Answered by AI · 23:14Hi Laura. Tomorrow I have 10:00 and 11:30 free. Which works better for you?

10 is perfect

Dental cleaningTomorrow · 10:00Confirmed

Type a reply or let the AI answer…

No one is left without a reply. First reply in seconds.

< 1 min

to first reply, with Lía switched on

24/7

service, even at night and on holidays

3 in 1

channels in a single inbox

up to −40%

time spent answering the same questions

Indicative figures: estimates of the expected improvement, which depend on each business's volume, sector and setup.

What's included

Everything you need to never miss a message.

An inbox built for businesses that serve customers on several channels at once, with or without a team.

Your channels, together

WhatsApp through Meta's official connection, Instagram and Messenger in one list. You see who's writing, on which channel and how long they've been waiting, without jumping between apps.

Comments that turn into customers

Comments on your Instagram posts land in the inbox. You can reply to them automatically and send a private message to whoever commented to keep the conversation going.

Lía replies for you

Your AI assistant answers with your business's information and tone: opening hours, prices, services. When a person is needed, it hands over the conversation with all the context.

Your team, well organized

Whoever manages the account assigns conversations and each person takes their own. Everyone knows what's handled and what's pending, and no customer gets answered twice.

Internal notes

Leave notes inside the conversation that only your team can see: what the customer asked for, what's pending or who should take it.

Every conversation on the customer's record

Everything that's said is saved to the customer's record in the CRM, next to their appointments and history. Whoever helps them next knows what it's about.

How it works

Up and running in three steps.

01
Connect your channels
Link WhatsApp, Instagram and Messenger from your account in a few minutes. If you get stuck, Lía walks you through it.
02
Tell Lía about your business
Explain your services, prices and hours, and how you want it to talk. You decide when it replies on its own and when it lets you know.
03
Handle everything in one place
Messages come into the inbox, Lía answers the usual questions and your team takes care of whatever needs a person.

Connections

Your channels and the rest of Twilbox, working together.

The inbox receives what comes in through your social and messaging channels, and what happens there shows up in your calendar, your CRM and your automations.

WhatsAppMeta's official connection for your business number.

InstagramDirect messages and comments on your posts.

MessengerConversations with your business on Messenger.

Scheduling & bookingsLía offers real free slots and books the appointment from the chat.

CRM & sales pipelineEvery conversation linked to the contact's record.

AutomationsAn incoming message can start a follow-up.

Before and after

From everyone's own phone to a shared inbox.

Without Twilbox

With Twilbox

Each channel lives in a different app and messages get lost between them.

All channels in one inbox, sorted by who has been waiting longest.

Messages sent at night get answered the next day, after the customer has already asked elsewhere.

Lía replies right away, at any hour, with your business's information.

Two people answer the same customer, or nobody does.

Every conversation has someone assigned, and the whole team can see it.

Instagram comments go unanswered.

Comments get an automatic reply and the conversation continues in private.

Nobody remembers what was discussed with the customer last time.

The full history is on their record, one click away.

Who it's for

Built for businesses that talk to customers on many channels.

Clinics and health centers

Patients ask on WhatsApp at any hour. Lía replies, offers an appointment and the front desk keeps whatever needs a person.

Shops that sell on social media

Every “price?” comment gets an instant reply and a private message to close the sale.

Firms and professional services

Each inquiry reaches the right person, with internal notes and the customer's history at hand.

See use cases

FAQ

What people usually ask.